Getting Started

Wollmarket sells products on the website, but it also allows third party sellers to sell their products on the website. 

Wollmarket will indicate on the relevant product pages when products are for sale by a Third Party Seller. Buying products from Third Party Sellers works exactly the same as buying Wollmarket products. You can simply add the products to your shopping cart and proceed through checkout using any of Wollmarket’s available payment methods.

Products sold by Third Party Sellers qualify for the same delivery options as products ordered from Wollmarket.

Customer Service and Returns will also be handled by Wollmarket as per our policies for at least 6 months after delivery – so no need to worry about conflicting return rules.

To register as a user, click here or on Register at the top of the Wollmarket website and create an account. We’ll need your full name, e-mail address, a password of 5 characters, your gender and at least one contact number.

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Wollmarket website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a Wollmarket’s office

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment.

Payment

Cash on delivery (COD) is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies. 

Important: Currently we only accept cash payments when the Cash on Delivery option is selected. Credit & Debit Card or any other digital payments won’t be accepted on delivery.

How it works:

New Mobicred users:

First, you’ll need to register on Mobicred’s website and complete your application.
Once approved, you can come back and pay for your items using Mobicred*.
Your application may take 1 business days to process
If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.
Existing Mobicred users:

Select Mobicred as your payment option during checkout.
Log in using your Mobicred username and password.
Enter the one-time pin (OTP) that will be sent to your mobile phone.
Click on “Confirm & Pay”.
Your Mobicred account will be debited and we will send you a confirmation email of your order.
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*Subject to credit approval. T&Cs apply. For more information & interest rates, see What is Mobicred?

Payment can be made via:

Credit & Debit Card

Maestro & Visa Electron

PayGate: EFT with PayGate enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.

COD (Cash on Delivery): Offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. Only cash payments are accepted. No card or digital payment facilities are available at this time.

Mobicred: Online credit facility that allows you to pay in monthly instalments.

MasterPass by MasterCard

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

Exchanges and Returns

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

View our Returns Policy here.

1. Log your exchange / return request on the website.

Login to your Wollmarket account on the website and initiate the exchange or return process by completing the online request form.

Click here to log your exchange or return now.

2. Prepare the return parcel
Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged (but you do not have to have the original shipping packaging). Unboxed Deals have slightly different requirements – please see the Unboxed Deals FAQ below.

Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

3. Courier collection
Our couriers will contact you within 1 to 2 business days after you have logged your return, to arrange the collection.

4. Return to the Wollmarket Gauteng head office.

If you’ve selected to return your product to the Wollmarket head office yourself you can do so to the following address:

116 Oxford Road, Melrose Estate, Rosebank, Johannesburg, 2196

Please first log your request on the website app and select to return the product yourself before going to the Wollmarket, Gauteng head office.

5. Exchange or replacement / account credited
Once your returned product has been validated by Wollmarket’s quality team, your account will be credited, unless you have requested a replacement or an exchange.

Once your Wollmarket account has been credited, you can use the credit towards other purchase on the website.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund instead of the credit.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you have used a Gift Voucher or Promotional Coupon on an order from which you are returning one or more products, please refer to our terms and conditions for more information on how these credits and refunds will be processed.