Your order will arrive by the estimated delivery date provided in your payment confirmation email. We will send you an SMS prior to the date of delivery to let you know when to expect the courier.
If you will not be available on that date, you can reschedule your delivery if your order meets certain criteria.
You can reschedule your delivery via our website or through our customer centre if:
- Your order has been shipped from our warehouse.
- Your order is being delivered by the Wollmarket Delivery Team (as opposed to a third-party courier). Your Tracking Page displays which courier is delivering your order.
If your delivery is not eligible for rescheduling and you will not be available to receive the order, please contact us.