1. What are my delivery options and how much does it cost?

       

      Standard delivery is FREE for orders above R450. If you’d like to know more about delivery options and how much it will cost, contact us.

       

    2. When will my order be delivered?

       
      ANSWER

      We’ll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email.

      You can also track your delivery at any time by selecting the Order from your Order History on your Wollmarkett Account profile here.

      This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.

    3. Can I change my delivery address after I have ordered?

       
      ANSWER

      It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.

      To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile.

    4. Can you split my delivery, sending in-stock items first and the rest later?

       
      ANSWER

      On every product page, you can see whether an item is ‘in-stock’ in our warehouse or if there is a ‘lead time’ period, which is the time it takes us to order in the item from our supplier.

      For the most efficient delivery service, we wait until all your items arrive with us before delivering them all to you in one go. This means that some lead time items could hold up the delivery of your in-stock items.

      On selected orders, we may be able to split your delivery, allowing your in-stock items to arrive faster. If you want to request a split delivery, give us a all on 079 960 8008.

      PLEASE NOTE: If either part of your new split delivery falls below R450, free delivery can no longer apply and our standard delivery rates will be charged.

    5. Can I reschedule my delivery?

       
      ANSWER

      Your order will arrive by the estimated delivery date provided in your payment confirmation email. We will send you an SMS prior to the date of delivery to let you know when to expect the courier.

      If you will not be available on that date, you can reschedule your delivery if your order meets certain criteria.

      Eligibility Criteria:

      You can reschedule your delivery via our website or through our customer centre if:

      • Your order has been shipped from our warehouse.
      • Your order is being delivered by the Wollmarket Delivery Team (as opposed to a third-party courier). Your Tracking Page displays which courier is delivering your order.

       

      If your delivery is not eligible for rescheduling and you will not be available to receive the order, please contact us.

    6.  

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